Wednesday, 27 September 2006
Tuesday, 26 September 2006
Know Where You Are
When you are somehow trapped doing customer service, even though you are well aware that you are not so much of a people person, and you don't have sexy enough voice to make 'em come (which is important if you want to sooth irritable people or want to sell stuff,) you got to do something to get by.
I've mentioned this before, but I am REALLY good at making complaints over the phone. You get screwed enough times then you will learn how to deal with 'em. At the same time, you are getting better at receiving complaints.
I am no claimer, I just like making points so I can get the wasted money back. I don't do it to make people uncomfortable. I really have no respect for people who calls up call centres and spray off their frustration because nobody is giving them enough hugs. Also, I really hate unprofessional people who are allowed to take calls when they have no motivation to listen to what customers are saying.
So this guy calls up and basically started giving piece of his mind to each and every one of us, who, unfortunately took turn to take his calls. He was REALLY upset because he made up a story to get away with the payment, and we dug up the counter evidence which I posted him to prove OUR point. He was poking corners of our terms and conditions, and started on how badly spoken we are, because, apparently we didn't say what he wanted to hear.
This guy was silly, because he ended up paying extra money by doing this (I looked back his record and saw an error in price) and he wanted to yell more. In the end, he was making us REALLY uncomfortable by saying,
"Well, so what are you going to do if the post did not arrive by Wednesday. Do you know what day it is? What day is it, tell me what day it is today!!!"
I took a little breath in, and said,
"If you are in Reading, we can deliver it to you today."
"WHat do you mean... what? Why today, if in Reading?"
"Well, sir, I do happened to live near by."
He went REALLY quiet. I could almost hear him think.
"It is that building with gate, isn't it, sir?"
Now he was freaking out.
"Are you actually saying that you commute to London every day?"
"(Well, that is none of your weegie board, but) Yes, I do."
Now the guy was almost mumbling.
"Ohh, ok, then. Well, post is actually outside so you can just post it. Thanks."
Oh, you are very welcome. And remember that we hold your address, phone numbers, work address AND the credit card detail.
That reminded me of the time when I called up Samaritan and the girl who answered the phone told me that she knew where I lived.
Monday, 25 September 2006
Things That Are Always in My Fridge
Films;
They take up most of my salad crisper and much of my ice making tray. Numbers of them never decrease.
Seeds;
They take up rest of my salad crisper. Can't get rid of them, can I?
Condiments;
Obviously. But I've got to tell that I keep my salad cream in my fridge. Others are just usual, ketchup, mayo, sweet chilli... NOT Worcestershire nor mustard.
My eye gel;
It did cost 7 quid, so better last longer, and it feels better when it's cold.
Coke;
Liquid kind. Has to be Pepsi Max. I am not giving in to anything else.
There are numerous veggies come and go but they seem to hold permanent residency there anyway.
Beers;
Last but not least. Carlsberg is the only one doesn't give me headache.
Friday, 22 September 2006
Smell Ya Later, MUCH Later
Am I seeing perfume ads on TV or am I being paranoia???
I have been trying to refuse to believe it for about a months now, but they are definitely increasing in numbers.
It's getting close to bloody Christmas.
Who on earth is allowed to make me depressed and suicidal in SEPTEMBER??? Can I not be let go carefree until Halloween is over? Since we haven't got Thanks Giving, we should at least be allowed to have freedom of not thinking about "the highest rate of suicide incidents" season till it is ACTUALLY cold out??
I will screech when I see first frozen turkey ad. Ya'll fools, buy pressy, loads of 'em, and make one, someone happy. In that way they will hopefully stop TV ads from airing...
I have been trying to refuse to believe it for about a months now, but they are definitely increasing in numbers.
It's getting close to bloody Christmas.
Who on earth is allowed to make me depressed and suicidal in SEPTEMBER??? Can I not be let go carefree until Halloween is over? Since we haven't got Thanks Giving, we should at least be allowed to have freedom of not thinking about "the highest rate of suicide incidents" season till it is ACTUALLY cold out??
I will screech when I see first frozen turkey ad. Ya'll fools, buy pressy, loads of 'em, and make one, someone happy. In that way they will hopefully stop TV ads from airing...
Tuesday, 29 August 2006
Definition of Hatred
What defines hate?
Imagine yourself driving.
Imagine yourself doing 55mph on NSL road.
Imagine you are driving towards a roundabout at the end of the dual carriage way.
Imagine yourself in a car behind this Pasat or whatever the car you can think of, which start spinning right into your direction.
Imagine you are now slowing down at the speed of 35mph but are in very dangerous position.
Imagine yourself quickly see a way out of this by turning your wheel to hard-left.
Imagine yourself getting out of the car on car crush by the narrowest chance, only to face a pedestrian walking right on the edge of the roundabout.
Imagine yourself noticing the person in front of you is your ex.
Imagine yourself having a choice of braking even harder, or,
imagine yourself calculating the distance to the person and think of yourself to be in the safe.
Imagine yourself intentionally NOT braking.
Now, that's hatred.
Tuesday, 15 August 2006
Thought on AA
Just when AA splashes out "Oh-we-don't-know-how-much-more-we-can-show-off-how-much-money-we-make" TV ads all over the TV, terrestrial or otherwise, AA brings in brand new vans and starts confusing us. I mean, they must have spent handsome gazillions making those ads, and now they are non usable because they got vans with old checker flag designs on them. They really must be super loaded.
I once drove an AA van, without having license. It was scary as hell, as you cannot use the room mirror to manoeuvre, and it was huge and it took a lot to pump a little gas, let alone that I had no valid driving license. It was under an inevitable circumstance, and, obviously, the AA guy did not know that my licence was temporarily evoked due to the transfer, but nonetheless I was sxxtting.
AA guys can be very mean and horrible. I never use them again. Driving motorways day and night I know RAC is more popular and densely spread in wide area. I know some local rescues are reliable and cheap. But still, none meets the name and legend of AA. They came up with first motorway rescue, and the emergency phone network. They are like pages from history text book.
Sunday, 30 July 2006
How The Hell Do You Know You Like This One?
I don't get to like people much. Not because I dislike so many people, but because I feel sorry everytime I find myself being fond of someone. How he or she must feel if he or she finds out that I even remotely like him or her? I can't stand the nauseating idea of making someone sick from learning my favourable feelings towards that person. Also it is very rare that I find anybody who has reasons for me to like him or her.
But am only talking about instantaneous feelings here. Like these good fucking sparks you get when you first see someone. Some may call them lust, some may call them love at first sight; I call them my instant judgement giving a nudge to my heart to jump.
They don't happen to me much. I am never out on looking for shag or fling or love, ever, and I don't even know what am I supposed to do when I see someone and my heart jumps. So I just freeze. Next thing I do is to stare. I know it's creepy and more disturbing than me confessing undying whatever to anyone, but it's automatic thing. I just want to look at someone who made my heart GO. Still, I never find out, though, what is the thing about this person, or why my heart's racing. What do I want from this person? Do I even like this one?
Don't suppose my heart's reactions are lust or love, not necessarily anyway. For instance, that jumping sporadically happens with non-humans, and I don't want to do little fury animals. I don't trust my heart anyway, though. I am a kind of person who needs someone else's approval to finally admit that I like someone. Let's say I knew 7 little dwarfs, and I probably said I liked them to their face which made them run away from me, but in my own tiny brain I knew I only really liked just 1 of them, or maybe not even that many. It's that heavy decision to make. (After all, once I admit to liking someone I will likely to like that person for rest of my life.)
Not saying that you should always go for the first impressions and instincts, nor that you only love once, but how the hell do you suppose to date 100 people one after another, and tell them you love him/her each time, that you never felt like that before and that is the true love, and swear to heaven that you mean it? I'd rather hating the whole goddamn world than bothering them nice people.
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