When you are somehow trapped doing customer service, even though you are well aware that you are not so much of a people person, and you don't have sexy enough voice to make 'em come (which is important if you want to sooth irritable people or want to sell stuff,) you got to do something to get by.
I've mentioned this before, but I am REALLY good at making complaints over the phone. You get screwed enough times then you will learn how to deal with 'em. At the same time, you are getting better at receiving complaints.
I am no claimer, I just like making points so I can get the wasted money back. I don't do it to make people uncomfortable. I really have no respect for people who calls up call centres and spray off their frustration because nobody is giving them enough hugs. Also, I really hate unprofessional people who are allowed to take calls when they have no motivation to listen to what customers are saying.
So this guy calls up and basically started giving piece of his mind to each and every one of us, who, unfortunately took turn to take his calls. He was REALLY upset because he made up a story to get away with the payment, and we dug up the counter evidence which I posted him to prove OUR point. He was poking corners of our terms and conditions, and started on how badly spoken we are, because, apparently we didn't say what he wanted to hear.
This guy was silly, because he ended up paying extra money by doing this (I looked back his record and saw an error in price) and he wanted to yell more. In the end, he was making us REALLY uncomfortable by saying,
"Well, so what are you going to do if the post did not arrive by Wednesday. Do you know what day it is? What day is it, tell me what day it is today!!!"
I took a little breath in, and said,
"If you are in Reading, we can deliver it to you today."
"WHat do you mean... what? Why today, if in Reading?"
"Well, sir, I do happened to live near by."
He went REALLY quiet. I could almost hear him think.
"It is that building with gate, isn't it, sir?"
Now he was freaking out.
"Are you actually saying that you commute to London every day?"
"(Well, that is none of your weegie board, but) Yes, I do."
Now the guy was almost mumbling.
"Ohh, ok, then. Well, post is actually outside so you can just post it. Thanks."
Oh, you are very welcome. And remember that we hold your address, phone numbers, work address AND the credit card detail.
That reminded me of the time when I called up Samaritan and the girl who answered the phone told me that she knew where I lived.
