I got bollocking from my big boss because I screwed up a shipping arrangement for one of his personal friends. It was a simple clicking mistake (damn Mac mouse) which never happened to me till this THE essential customer/personal business mate. Shite.
In my experience, 3 out of 5 times my packages get lost or gone somewhere, and it's the sales departments' cock-up, nothing else. Do I ever complain? No, never. If I wanted my stuff in reasonable time at my door, then I will pay extra shipping fee before I start yelling down the phone.
I mean, today I had to take a WHOLE day off to wait for certain satellite company engineer to show up. I lost all my TV channels because something happened to my dish or the box back in Dec. This company didn't even bother expressing the service for me, and made me wait whipping 3 weeks for this appointment, which was not time-slotted, so I had to be in the house ALL day.
The engineer guy comes around and took one or two looks and said that he can't do anything because of snow. He then went out to make a call to his company, and disappeared. My phone rang, informing that I need to book another WHOLE day appointment, which is available in first week of March. WHAT??
I asked the satte-TV company person that if they are seriously suggesting me to wait over 2 months to have ANY telly back? (My place and my TV does not work with terrestrial channels) and they say they will refund the fee back, as if that is their almighty magic phrase.
This satte-TV company screwed up my broadband order, too, and I am waiting for its delivery for over 2 months now. This is just ridiculous. I work for IT and if I made anyone wait 2 weeks I get barked up my derriere and I develop an ulcer. I screwed up one shipping arrangement and I was tormented all day by email, ON MY DAY-OFF.
Honestly. That satte-TV company should re-train all their sales and technical staff, or them Arabic satellite company will kick their sorry arse out of this hemisphere.
